The Illinois Public Health Institute (IPHI) has extensive experience working with local health departments on Performance Management and Quality Improvement.  With the new opportunities for accreditation through the Public Health Accreditation Board (PHAB), IPHI is providing training to health departments across the state related to:

  • Basic concepts and principles of Performance Management and Quality Improvement (QI)
  • In-depth and interactive training on implementing QI initiatives at the health department or within the local public health system
  • The PHAB domains and steps for accreditation readiness

Below are descriptions of 3 courses:

  • Performance Management Overview
  • Quality Improvement 101
  • Building a Quality of Culture

Each course builds on the previous one. However, each course can be completed independently and learners can earn a Certificate of Complete for each course.

 

Performance Management Overview

Self enrollment

COURSE OVERVIEW:

During this session, participants will dive into the PHAB guidance regarding an organizational performance management system. Practical tools and processes will be shared that have been effectively used by peer health departments. Presenter Laurie Call will share lessons learned and strategies to overcoming common challenges in developing and maintaining a performance management system that monitors progress of organizational objectives.

 

LEARNING OUTCOMES:

By the end of this webinar, you will be able to:

  1. Describe the components of a performance management system.
  2. Understand the PHAB guidance regarding a performance management system.
  3. Identify tools and resources to support the development of a performance management system.
  4. Describe strategies for overcoming barriers and challenges in developing and maintaining a performance management system.

 

COURSE LENGTH: 2-2.5 hours in total, the recording is 1 hour, 11 minutes

 

COURSE COMPLETION INSTRUCTIONS: 

To navigate this course, please use the links on this course page, in the order in which they appear.

To receive a certificate of completion for this course, you will need to do the following:

  • Complete a brief demographic survey.
  • Take a pre-test.
  • Watch the video presentation.
  • Pass the post-test with a quiz of 80% or higher. (You may re-take the post-test if needed.)
  • Complete the course evaluation.
  • Click on "Mark Course as Complete." (This ensures that the course will be marked as complete in the system.)

Each item will appear once the previous task has been completed.

Once these steps have been completed, the course will be marked as "complete" in our system and a certificate will be made available on the course page.

Quality Improvement 101

Self enrollment

COURSE OVERVIEW:

In this webinar, you will learn the basics of Quality Improvement (QI). This webinar is facilitated by Laurie Call, the Director of the Center for Community Capacity Development at IPHI. Ms. Call will review QI models and tools, as well as provide resources for additional learning. This is a recording from August 13, 2015. 

 

LEARNING OUTCOMES:

By the end of this webinar, you will be able to:

1. Describe how QI is part of a performance management system.

2. Define the Model for Improvement and Plan-Do-Study-Act (PDSA).

3. Describe basic QI tools to support each phase of the PDSA.

4. List QI resources to learn more.

 

COURSE LENGTH: Approximately 2.5 hours in total, the recording is 1 hour, 27 minutes

 

COURSE COMPLETION INSTRUCTIONS: 

To navigate this course, please use the links on this course page, in the order in which they appear.

To receive a certificate of completion for this course, you will need to do the following:

  • Complete a brief demographic survey.
  • Take a pre-test.
  • Watch the video presentation.
  • Pass the post-test with a quiz of 80% or higher. (You may re-take the post-test if needed.)
  • Complete the course evaluation.
  • Click on "Mark Course as Complete." (This ensures that the course will be marked as complete in the system.)

Each item will appear once the previous task has been completed.

Once these steps have been completed, the course will be marked as "complete" in our system and a certificate will be made available on the course page.

Building a Culture of Quality and Performance Improvement

Self enrollment

COURSE OVERVIEW:

In this webinar, you will learn about tools for developing a workplace culture that is committed to quality improvement. This webinar is facilitated by Laurie Call and Dr. Kristi Bocksay. Ms. Call is the Director of the Center for Community Capacity Development at IPHI. Dr. Bocskay is an epidemiologist for the Chicago Department of Public Health. This is a recording from August 27, 2015. 

 

LEARNING OUTCOMES:

By the end of this webinar, you will be able to:

1. Describe change management principles.

2. Define the phases of NACCHO’s Roadmap to a Quality Culture.

3. Identify and describe the use of a self-assessment tool.

4. Describe the components of a QI Plan.

 

COURSE LENGTH: Approximately 2.5 hours in total, the recording is 1 hour, 26 minutes

 

COURSE COMPLETION INSTRUCTIONS: 

To navigate this course, please use the links on this course page, in the order in which they appear.

To receive a certificate of completion for this course, you will need to do the following:

  • Complete a brief demographic survey.
  • Take a pre-test.
  • Watch the video presentation.
  • Pass the post-test with a quiz of 80% or higher. (You may re-take the post-test if needed.)
  • Complete the course evaluation.
  • Click on "Mark Course as Complete." (This ensures that the course will be marked as complete in the system.)

Each item will appear once the previous task has been completed.

Once these steps have been completed, the course will be marked as "complete" in our system and a certificate will be made available on the course page.